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Can I have a custom transfer date or time?We've scheduled the transfer process for November 18th to November 25th between 9:00 PM and 7:00...
Views: 366
Can you tell me my new IP?Unfortunately we won't be able to give out the IP addresses until the accounts themselves are...
Views: 612
Can you tell me what the new nameserver IPs will be?As soon as we have the IPs allocated to nameservers, we will be passing that information on to...
Views: 580
Do you have any experience with relocations of this magnitude?We're extremely experienced when it comes to transferring accounts and data from one server to...
Views: 308
I don't see my question answered here, what can I do?We want you to be as comfortable as possible with this move and we hope that you become as...
Views: 275
I have a VPS, will it be moved over too?Virtual Private Servers are going to be migrated to the new facility as well however due to the...
Views: 374
I registered my domain somewhere else like GoDaddy, NameCheap, Enom, etc... Does that mean I'm using external DNS?Chances are that you are using our nameservers - we're more than happy to check for you if you...
Views: 1192
What kind of connectivity does the new facility have?The new facility has the following network connectivity: Edge and Core Infrastructure The...
Views: 387
What kind of infrastructure does the new facility have?The new facility has over 4,000 square feet of raised floor and another 2,500 square feet of...
Views: 367
Where exactly is the new data center?The new facility is located in downtown Denver, Colorado which is approximately 750 miles...
Views: 575
Why move facilities at all?We're always looking for ways to improve our services and one major way that we can do so is by...
Views: 535
Will all services be moved at the same time?We're going to be moving all Shared, Reseller, and Semi-Dedicated accounts over in November and...
Views: 335
Will hardware be moved or as well or just the data?The hardware we currently used is leased from Softlayer and as such we'll only be moving the...
Views: 282
Will the relocation influence availability?We will be keeping all old servers online for several days after the accounts on the server is...
Views: 373
Will the server software remain the same such as PHP, MySQL, and LiteSpeed?All software will be upgraded including PHP, MySQL, and LiteSpeed however we will continue to run...
Views: 687
Will there be backups just in case?We will be keeping a copy of the data from the old servers online until December 2nd, 2010 should...
Views: 612
Will you notify me when my account is being transferred or when it's done transferring?Due to the sheer number of accounts being migrated and the fact that they're being migrated in...
Views: 457
Will you own or lease the hardware in the new facility?We're making the shift from all leased equipment at SoftLayer in Dallas to all owned equipment in...
Views: 383
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