Articles

 Adding a Support Contact

You can add additional contact e-mails in our billing and support system at...

 Do you offer custom packages?

Not at this time, the plans we offer can be found within our product pages.

 Help! I cannot access my cPanel, WHM, e-mail, SSH, etc...

All of our servers will automatically temporarily block you from any service you attempt to log...

 How do I access my cPanel?

Accessing your cPanel directly You can get to your control panel by appending "/cpanel" on to...

 How do I backup my website?

Login to your control panel and click on "Backups"  Select "Full Backup" from the...

 How do I cancel my hosting account?

To cancel your hosting service: Log into our Billing and Support System at...

 How do I restore a backup?

If you've previously downloaded a backup copy of your website through your cPanel Control Panel,...

 How do I upgrade my plan? Is there any downtime if I upgrade?

You have the power to upgrade your plan at any time in our billing and support system at...

 I lost or forgot my cPanel or WHM password - how can I reset it?

Resetting your cPanel password and finding your cPanel username is easy and can be handled...

 What nameservers should I use?

All of our shared, reseller, and semi-dedicated services use the same DNS cluster and the...

 Why wasn't I warned that I was going to be suspended before I was suspended?

Unfortunately there are many situations where immediate suspension is the only course of action...