Articles

 Can I password protect directories?

You can easily password protect directories from within your control panel.  We have a...

 Can I pay monthly? Is there a contract?

Yes, you can pay monthly and there is no contract to worry about.  We suggest that you...

 Can I upgrade easily and is there a fee?

You can upgrade your account at any time by contacting the billing department and there is no fee...

 Can I use external email like Google Apps?

You are more than welcome to use an external mail service while hosting your sites and...

 Can we use PHP on the web site?

We currently support PHP5 on all of our Shared, Reseller, and Semi-Dedicated servers

 Do you allow adult content?

On our shared, reseller, and semi-dedicated solutions we do not allow sites that serve only...

 Do you have uptime statistics that I can see?

You can view the server status and uptime reports of all MDDHosting servers by visiting:Server...

 Do you offer a money back guarantee?

Yes - Each of MDDHosting's managed shared, semi-dedicated, and reseller accounts carry a 30 day...

 Do you offer DDoS protection?

A distributed denial of service attack (DDoS) occurs when multiple compromised systems flood the...

 Do you offer phone support?

We offer phone support for sales and billing 8 AM to 5 PM ET Monday through Friday. We do offer...

 Do you provide 24/7 support?

We provide support 24 hours a day and 7 days a week via our support help desk located at...

 How do I order an SSL Certificate from MDDHosting?

SSL Certificates can be ordered at https://www.mddhosting.com/support/cart.php?gid=19...

 How often do you do backups?

We maintain 1 individual restoration point per day and we hold each of those points for 7 days.

 I have a reseller account at another provider... Will you transfer it for me?

We will always do our best to assist you as much as possible when it comes to migrating accounts...

 Is there a limit on how many emails I can send per hour?

Yes. We limit outgoing email rates to 1000 emails per hour on our shared, reseller, and...

 The order system is not accepting my credit card - what do I do?

Our Credit Card Processor from time to time will deny certain cards based upon transaction limits...

 What features do you offer?

We offer a large list of features. All of our features can be seen on our Hosting Solutions...

 What is the difference between a Virtual Private Server and Semi-Dedicated Hosting?

A Virtual Private Server is essentially a "slice" of a much larger server that is made available...

 What operating system do you run on your servers?

We run CentOS5 on all of our shared, reseller, and semi-dedicated servers.  We have several...

 What type of payments do you accept?

We accept credit card (Visa, MasterCard, American Express) as well as PayPal payments.  We...

 When do I get access?

Shared and Semi-Dedicated accounts are setup within minutes of your first payment and you will be...

 Where are your servers located?

We have our servers located in the Denver, Colorado Handy Networks Data Center Facility.

 Why should I sign up for a year instead of paying monthly?

All one-year plans are discounted 15% off of the monthly cost.  If you have the funding...

 Will you place ads on my site?

No - absolutely not!  We will never insert any type of advertisement into your site. ...