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The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
 Can I password protect directories?You can easily password protect directories from within your control panel. We have a... Views: 1772 |
| Can I pay monthly? Is there a contract? Yes, you can pay monthly and there is no contract to worry about. We suggest that you... Views: 2648 |
| Can I upgrade easily and is there a fee? You can upgrade your account at any time by contacting the billing department and there is no fee... Views: 57 |
| Can I use external email like GoogleApps? You are more than welcome to use an external mail service while hosting your sites and... Views: 56 |
| Can we use PHP on the web site? We currently support PHP5 on all of our Shared, Reseller, and Semi-Dedicated servers Views: 216 |
| Do you allow adult content? On our shared, reseller, and semi-dedicated solutions we do not allow sites that serve only... Views: 1362 |
| Do you have a speed test or test download file available? Every server we operate has a speed test available and you can access them directly from... Views: 360 |
| Do you have uptime statistics that I can see? You can view the server status and uptime reports of all MDDHosting servers by visiting:Server... Views: 292 |
| Do you offer a money back guarantee? Yes - Each of MDDHosting's managed shared, semi-dedicated, and reseller accounts carry a 30 day... Views: 2353 |
| Do you offer DDoS protection? A distributed denial of service attack (DDoS) occurs when multiple compromised systems flood the... Views: 251 |
| Do you offer phone support? We offer phone support 7am to 4pm (EST GMT-5) Monday through Friday. Outside of our normal... Views: 1953 |
| Do you provide 24/7 support? We provide support 24 hours a day and 7 days a week via our support help desk located at... Views: 231 |
| How often do you do backups? We maintain 4 individual restoration points per day and we hold each of those points for 7 days... Views: 1790 |
| I have a reseller account at another provider... Will you transfer it for me? We will transfer up to 25 accounts with the purchase of a new reseller account absolutely... Views: 55 |
| Is there a limit on how many emails I can send per hour? Yes. We limit outgoing email rates to 200 emails per hour on our shared, reseller, and... Views: 262 |
| The order system is not accepting my credit card - what do I do? Our Credit Card Processor from time to time will deny certain cards based upon transaction limits... Views: 250 |
| What features do you offer? We offer a large list of features. All of our features can be seen on our Hosting Solutions... Views: 1639 |
| What is the difference between a Virtual Private Server and Semi-Dedicated Hosting? A Virtual Private Server is essentially a "slice" of a much larger server that is made available... Views: 246 |
| What operating system do you run on your servers? We run CentOS5 on all of our shared, reseller, and semi-dedicated servers. We have several... Views: 246 |
| What type of payments do you accept? We accept credit card (Visa, MasterCard, American Express) as well as PayPal payments. We... Views: 196 |
| When do I get access? Shared and Semi-Dedicated accounts are setup within minutes of your first payment and you will be... Views: 2396 |
| Where are your servers located? We have our servers located in the Dallas, Texas SoftLayer Data Center Facility which is a Tier1... Views: 236 |
| Why should I sign up for a year instead of paying monthly? All one-year plans are discounted 15% off of the monthly cost. If you have the funding... Views: 1634 |
| Will you place ads on my site? No - absolutely not! We will never insert any type of advertisement into your site. ... Views: 1527 |
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