Cannot issue Let's Encrypt Certificate or Renewal Failures

Let's Encrypt is an amazing tool that allows you to issue free valid SSL Certificates on the domains that you host with us.

When issuing a certificate you may see an error like this one:
Let's Encrypt Error

This generally means one of two things:
  1. The domain is not pointed at our service / we are not actively hosting the site.
  2. There is code within the '.htaccess' file of the domain that is preventing Let's Encrypt from accessing the verification file.

In the event that the domain is not pointed at us - the only solution is to point the domain at us.  Due to the way Let's Encrypt verifies domains it is not possible to issue a certificate for a domain that we are not actively hosting.  This isn't a limitation we've put in place - but simply due to the nature of the file verification process.

If the domain is pointing at our servers then there is a good chance that the '.htaccess' file in the folder for the domain is preventing Let's Encrypt from accessing the verification file.  The solution to this issue is to add the following lines to the top of the '.htaccess' file in the folder for the domain:
RewriteEngine On
RewriteRule ^.well-known - [L]
Should you still have issues with Let's Encrypt do please reach out to our Technical Support department and we'll be happy to assist you.
  • Error issuing certificate, Failed to issue certificate, The Let's Encrypt HTTP challenge failed, let's encrypt, lets encrypt, letsencrypt, let'sencrypt, SSL, Free SSL
  • 6 Users Found This Useful
Was this answer helpful?

Related Articles

How do I get an SSL certificate and how do I use it?

Free Options include cPanel's AutoSSL and Let's Encrypt.There are a few ways to get an SSL...

I just had SSL Installed and my site has disappeared!

Do not worry - this is a temporary side effect of moving the account to a new IP and...

How do I obtain a CSR (Certificate Signing Request)?

There are two ways to generate a CSR depending on which type of account you have and both methods...

How do I order an SSL Certificate from MDDHosting?

SSL Certificates can be ordered at https://www.mddhosting.com/support/cart.php?gid=19...

How do I order an IP address?

Due to the Global IP Address shortage and strict ARIN IP justification guidelines, we no longer...