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Adding a Support Contact You can add additional contact e-mails in our billing and support system at... Adding a new User to the Client Area You may have noticed that our client area looks slightly different. We recently updated to the... Changing Primary Account Information To ensure account security, we require a support ticket be opened any time you need to change... Do you offer custom packages? Not at this time, the plans we offer can be found within our product pages. Help! I cannot access my cPanel, WHM, e-mail, SSH, etc... All of our servers will automatically temporarily block you from any service you attempt to log... How do I access my cPanel? Accessing your cPanel directly You can get to your control panel by appending "/cpanel" on to... How do I backup my website? Login to your control panel and click on "Backups"  Select "Full Backup" from the... How do I cancel my hosting account? To cancel your hosting service: Log into our Billing and Support System at... How do I restore a backup? If you've previously downloaded a backup copy of your website through your cPanel Control Panel,... How do I upgrade my plan? Is there any downtime if I upgrade? You have the power to upgrade your plan at any time in our billing and support system at... I lost or forgot my cPanel or WHM password - how can I reset it? Resetting your cPanel password and finding your cPanel username is easy and can be handled... Ordering Hosting - Domain Registration and Transfer Options When ordering a hosting plan you will be given 3 options:   Register a new domain. Transfer... What nameservers should I use? All of our shared, reseller, and semi-dedicated services use the same DNS cluster and the... Why wasn't I warned that I was going to be suspended before I was suspended? Unfortunately there are many situations where immediate suspension is the only course of action...
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