You may have noticed that our client area looks slightly different. We recently updated to the latest version of WHMCS, the software we use for billing. Part of this upgrade includes the ability for you to add additional users to the Client Area. This is helpful if you have multiple people in your organization managing different aspects of the account. For example your Webmaster could have access to different features then your Billing Manager.
If you are attempting to transfer ownership of the account please contact our Support Department for assistance.
First you need to access our Client Area and do the following.
- Locate and click the 'Hello' drop-down menu on the Client Area homepage. (#1)
- Click on 'User Management'. (#2)
On the 'User Management' page you will be presented with the following options.
- Enter the new Users email address in the box. (#1)
- Either select 'All Permissions' to allow access to everything. Or select 'Choose Permissions' to allow access to specific portions of the Client Area. (#2)
- Modify Master Account Profile - Allows the User to modify the account profile details. (Please note that most of these details can only be changed by our Support Staff.)
- View & Manage Contacts - Allows the User to access and create contacts on the account. This allows additional people to receive email notifications about the account.
- View Products & Services - Allows the User to see which products and services are active within the account.
- View & Modify Product Passwords - Allows the User to manage passwords for things like the cPanel account.
- Perform Single Sign-On - This allows the User to access the cPanel with one click without the password.
- View Domains - This allows the User to view the Domain Names linked to the account. (Only if we are your domain provider.)
- Manage Domain Settings - This allows the User to change details on the Domain Names. This includes Nameservers, Who-is, and Transferring Domains.
- View & Pay Invoices - This allows the User to view and pay invoices generated on the account.
- View & Accept Quotes - As we do not use Quotes within our service this is not needed.
- View & Open Support Tickets - This allows the User to create Support Tickets to our various departments.
- View & Manage Affiliate Account - This allows the User to view Affiliate details including available funds.
- View Emails - This allows the User to view any Email messages sent by us about the account.
- Place New Orders/Upgrades/Cancellations - This allows the User to order new products, upgrade current products, or cancel products.
3. Click 'Send Invite' to complete the process and send log-in details to the User. (#3)
If you intend to accept the invitation yourself, such as on the behalf of the new user, please make sure to sign out of the support system before clicking on the invitation link in the email.
Please reach out to our Support Team if you need further assistance or explanation.