Forwarders - How to use and things to remember. Print

  • Email, Forwarder
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Forwarders can also be useful in multiple situations. A few where they would be beneficial would include multiple business contact email accounts feeding into a main email account, a seldom-used email that doesnt get checked often feeding into an email that is used regularly, or forwarding all mail to an outside email account. As a bonus, cPanel makes adding and managing forwarders very simple.



From your cPanel home screen, use the search bar or scroll to the Email section and find the Forwarders icon. Once you have clicked on that, you will have a few options:

  1. Add Forwarder. This allows you to add a single forwarder from one email address to another. If you have multiple domains on your account, you can use the dropdown menu to select the correct one. Under Advanced Options, you can also setup piping email to programs or scripts. Once you have everything configured to your liking, just hit the Add Forwarder button at the bottom of the page and your forwarder is complete.
  2. Add Domain Forwarder: This will forward all email received from one domain to a selected email address. There are no extra options here, just select the domain you want, and put in your forwarded address, then hit Add Domain Forwarder to complete the setup.

Managing Forwarders

Once you have a forwarder added, you can click on the Forwarder icon from the cPanel home page and you will see the forwarders currently active on your account. From here, you can trace the route on a forwarder (useful if you are having deliverability issues with a specific forwarder) or delete a forwarder. 



Messages from noreply@ or non existing email accounts will not be forwarded. It is best to ensure that an email account you want to forward exists on the server along-side the forwarder you want to use, ie exists on your hosting account when forwarding it out to another address.


What not to do

While useful, there are a few things to remember with forwarders. While we do our best to stop every spam email, some may slip through from time to time. If one of these spam messages passes through a forwarder on our servers and is then reported as spam, our servers are the ones that get blamed for the spam. This in turn harms our Email and IP reputations online, which can then end up effecting other clients email deliverability. If you or a client receive a spam message from a forwarded email address, it is imperative that you or the client log into the actual email account that received the spam to report it, not the forwarded account. For more information on this, please read through for specifics regarding removal of forwarders and disabling of the Forwarder feature.

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