How to run a Traceroute Print

  • traceroute, speed, troubleshooting, support, transit networks, network
  • 2

What is a Traceroute and why would you need to do one?

When investigating speed issues with your site we may ask you to run a Traceroute. The Traceroute command shows in real-time the route data takes between our data center and your location. Each website request may hop through one or more networks before it reaches our service. The Traceroute data shows us if one of the third party transit networks along the way are having issues.

 

This article covers the three most popular Operating Systems. 

 

Windows:

1. Open the Start menu. Click Run.

3. Type cmd and hit enter or click the OK button to open the command line window. 

4. In the command line window prompt, type: tracert serverhostname.supportedns.com (We will let you know what hostname to use.)

5. Press Enter.

6. Please copy and paste the results into your Support Ticket or Live Chat.

 

MacOS:

1. Open the Network Utility application. (Newer versions of OSX do not have this utility. Please see the Linux directions if that is the case.)

2. Click the Traceroute tab.

3. Type serverhostname.supportedns.com in the appropriate input field and press Trace.

4. Please copy and paste the results into your Support Ticket or Live Chat.

Alternatively, follow the Linux directions below when using the Mac OS terminal.

 

Linux:

1. Open a terminal window. 

2. In the terminal window prompt, type: traceroute serverhostname.supportedns.com

3. Please copy and paste the results into your Support Ticket or Live Chat.

 

As always please let us know if you require assistance doing any of this. 

 

 

 


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