When Bot Protection is turned on for your website, visitors that look suspicious are asked to pass a quick, automatic check before your site loads. This article shows what your visitors will see and how to find out why someone was blocked.
The "Verifying" page
A visitor who is challenged sees a short "Verifying your browser before you continue..." page, after which your site loads normally. There is nothing for them to click. Once they pass, their browser is remembered for up to 30 days, so they are not asked again on every page.
The "blocked" page and Reference codes
If a visitor is blocked, the page they see includes a Reference code (for example 8104-NNAZ4F9Z4GARUHQQ). The code identifies that exact visit, so it is the quickest way to find out why it was blocked.
If one of your customers tells you they were blocked:
- Ask them for the Reference code shown on the page. There is a copy button next to it.
- In cPanel, open "Bot Protection" and go to the "Activity" tab.
- Paste the code into the "Filter by address, name, URL or reference" box under "Entries." The matching entry shows what happened and why.
- If it was a real person or a service you use, you can allow their IP address or the URL involved. See Allowing Your IP, Apps and Bots.
Not sure what the entry means? Send us the Reference code in a support ticket and we can look it up for you.
Related Bot Protection Articles
You can find these in the Bot Protection category of our knowledgebase:
- Getting Started with Bot Protection
- Allowing Your IP, Apps and Bots
- Troubleshooting Bot Protection
Need More Help?
If you have questions about Bot Protection or something isn't working the way you expect, please open a support ticket from our Client Area and our team will be happy to help. To help us get you an answer quickly, please include:
- The website (domain) affected.
- Any Reference code shown on a blocked page.
- Roughly when it happened and what you or your visitor were trying to do.
