Customers may cancel at any time via the cancellation form in your client dashboard. MDDHosting gives you an unconditional 30 day money back guarantee on managed shared hosting, and reseller solution's. There are no refunds on dedicated servers, administrative fees, install fees for custom software, or domain name purchases. After 30 days a prorated refund may be given at MDDHosting's sole discretion for accounts in good standing. Any prorated refunds will be calculated less any promotions or discounts applied to the term being prorated.
Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
If you have any questions about the money back guarantee at all by all means feel free to contact our sales department.