I've added credit to my account but I still got charged.

We allow our clients to add credit to their hosting accounts early so that invoices will automatically be paid out of that credit.

When you add the credit to the account and there is an outstand invoice the payment is not automatically paid to the outstanding invoice.  After making the payment we suggest visiting "My Invoices" and then applying credit towards any outstanding invoices to avoid being automatically billed for those invoices.

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