You will want to ensure you update the nameservers on the domain you are transferring before starting the process as you cannot make changes during the transfer. The previous domain provider (registrar) has 14 days to release the domain, during that time no edits can be made to the nameservers or contact information for the domain.
Before using our website to start the transfer you will need to ensure the following items are completed.
1. Ensure the domain is not locked at the registrar and that privacy/whois protection are disabled.
2. Ensure the domain Admin Contact email is up-to-date and accessible as you will need to confirm the domain transfer via email.
3. Use the Domain Transfer section of our website to start the transfer. (For .co.uk please leave the EPP section blank during the process.)
When the above steps are complete you will need to contact your previous domain provider and provide our IPS code.
The time it takes for the transfer to complete will depend on how long it takes your previous host to release the domain.
*If you did not complete one of the steps and are having issues transferring your domain please open a support ticket for assistance.